PV Refund Policy

Pimenta Verdi Refund Policy

This Return and Refound Policy applies to orders placed on the Pimenta Verdi website pimentaverdi.com.br . Our goal is to ensure your complete satisfaction.

Eligibility for Refunds:

  1. Return Window: You may return items within 10 days of receiving your order.
  2. Condition: Shoes must be unworn, undamaged, and in their original packaging with all tags attached.
  3. Proof of Purchase: A valid receipt or order confirmation is required for all returns.

How to Initiate a Return:

  1. Contact Us: Reach out to our customer service team at pimenta.verdi@topbrazil.me to request a return authorization.
  2. Prepare Your Return: Pack the shoes securely in their original packaging, including any accessories, and include a copy of your receipt.
  3. Shipping: Ship the package to the address provided by our customer service team. Please note that customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Refund Process:

  1. Once we receive and inspect your return, we will process your refund within 5-7 business days.
  2. Refunds will be issued to the original payment method used at the time of purchase.
  3. Please note that shipping fees are non-refundable.

Exchanges:

If you would like to exchange your shoes for a different size or style, please follow the return process above and place a new order for the desired item.

Contact Us:

For any questions regarding our refund policy or assistance with your return, please contact our customer service team at pimenta.verdi@topbrazil.me . We are here to help!

Thank you for choosing Pimenta Verdi!