PV Refund Policy

Pimenta Verdi Refund Policy

This Return and Refound Policy applies to orders placed on the Pimenta Verdi website pensaverdi.com.br. Our goal is to ensure your complete satisfaction.

Eligibility for Refunds:

  1. Return Window: You may return items within 10 days of receiving your order.
  2. Condition: Shoes must be unworn, undamaged, and in their original packaging with all tags attached.
  3. Proof of Purchase: A valid receipt or order confirmation is required for all returns.

How to Initiate a Return:

  1. Contact Us: Reach out to our customer service team at Virgínia.verdi@topbrazil.me to request a return authorization.
  2. Prepare Your Return: Pack the shoes securely in their original packaging, including any accessories, and include a copy of your receipt.
  3. Shipping: Ship the package to the address provided by our customer service team. Please note that customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Refund Process:

  1. Once we receive and inspect your return, we will process your refund within 5-7 business days.
  2. Refunds will be issued to the original payment method used at the time of purchase.
  3. Please note that shipping fees are non-refundable.

Exchanges:

If you would like to exchange your shoes for a different size or style, please follow the return process above and place a new order for the desired item.

Contact Us:

For any questions regarding our refund policy or assistance with your return, please contact our customer service team at Virgínia.verdi@topbrazil.me. We are here to help!

Thank you for choosing Pimenta Verdi!